Frequently asked questions
Quick answers about changing, cancelling and receiving your order. Can't find what you need? Ask us on WhatsApp.
How do I send my photos after I place an order?
Send them on WhatsApp, with your order ID and any other details we need for your product.
Can I change my order after placing it?
Yes, but only before we start crafting. You can change the size, colour or personalisation. Small changes are free. If you add or change materials, we will charge for the difference.
Can I switch to a different product?
Yes, as long as your order has not been processed yet. Message us as soon as possible.
Can I cancel my order?
You can cancel only before we start crafting, so please contact us within 30 minutes of placing your order.
Do you accept returns?
No. Every order is personalised just for you, so we cannot accept returns.
What if my product arrives damaged?
We are sorry if that happens. To get a replacement, we need an unboxing video that shows the parcel being opened, recorded in one go without any pauses. We cannot consider claims without this video.
When will I get my refund?
If your request meets our terms, we process the refund within 7 working days.
Why was my order not delivered, or why did it come back to you?
This is usually because of an address problem, such as a wrong, incomplete or unserviceable address, a phone number that could not be reached, or a locked door. It can also happen when nobody is available to receive the parcel. Please check with your nearest courier facility, and message us so we can help.
Do you ship outside India?
Yes. We deliver across India and to many countries overseas. We confirm the shipping charge with you before we dispatch.
Is shipping included in the price?
No. Shipping is worked out from your pincode (or country) and added to your total before you pay. You will see the charge in the cart.