How ordering from FeelBox works, step by step
By FeelBox · 29 October 2026 · 2 min read
Ordering something personalised for the first time can feel like a leap, so here is exactly what happens, in plain words.
The steps
- Choose a product in the shop, or message us if you are not sure which one to pick.
- Add it to your cart and pay online, or send your list to us on WhatsApp and we will confirm everything with you.
- Send us the names, the date and any photos on WhatsApp, quoting your order number.
- We make your piece by hand. Please order 10 to 12 days ahead.
- We dispatch it and you receive it at your door. We deliver across India and to many countries overseas.
Shipping
Shipping is worked out from your pincode (or country) and added to your total before you pay, so there are no surprises.
Changes, cancellations and returns
You can change or cancel your order only before we start crafting, so please contact us within 30 minutes of ordering if you want to. Because every piece is made just for you, we cannot accept returns. If your parcel arrives damaged, we are sorry, and to arrange a replacement we need an unboxing video that shows the parcel being opened. The full details are in our FAQ.